You'll Say Wow is a nationally franchised operation. We have developed a carpet, rug and upholstery cleaning service which incorporates our own exclusive stain removal products and procedures to give us a considerable market advantage.
All our Franchisees are trained to the highest industry standards which means we achieve the best carpet and rug cleaning service for you at a fair price.
Our superior carpet, rug and upholstery steam cleaning and stain removal services has enabled us to build relationships with most of the leading Property Managers in our Franchise areas. We regularly steam clean carpets and rugs already cleaned by others to get them "properly" clean and we are often called to remove difficult stains including cordial, makeup, nail polish, red wine, tea, coffee, pet stains and odours and many many more.
We believe the people who come into contact with You'll Say Wow should receive a personal, friendly and professional service. Our organisation is growing quickly and we now service comercial and residential clients in:
Nth Island: Auckland, Rotourua, Whakatane, Taupo, Tauranga, Whangarei, Napier.
Sth Island: Mid Canterbury, Christchurch, Nelson, Dunedin, Central Otago/ Southland, Queenstown, Wellingtom , Masterton
Our aim is to realistically exceed our client's expectations and build relationships where they happily use us again and tell their friends about us.
The standards set by You'll Say Wow will ensure our clients receive an exceptional service which will allow us to stand out from our carpet cleaning competitors.
Where it all began...
Our company started from very humble beginnings. Patrick Sweeney moved from New Zealand and started his carpet, rug and upholstery steam cleaning service from a single van operation on the Gold Coast in Australia in 1990. His passion to be the best carpet cleaner in the world soon had his clients talking and had him looking for help to cope with the demand for his result based carpet, rug and upholstery cleaning and stain removal service.
You'll Say Wow was born from Patrick's passion to get carpets really clean. He couldn't accept the industry had learned to live with certain stains. He enlisted the help of an industrial chemist, and together with Patrick's unconventional approach, they began to create his exclusive and effective cleaning and stain removal products and procedures.
Now, You'll Say Wow has several exclusive and effective stain removal products and processes that really work.
Patrick realised he could not take these methods back to New Zealand by himself, so he started franchising his business system. He instigated his expansion program through Queensland and then to the other states in Australia. As soon as his organisation had reached critical mass he brought his carpet cleaning and business system back home to New Zealand.
It has taken some time but now You'll Say Wow has a Franchisee in most areas of New Zealand.
Why we say we are better
Getting a great result every time requires an understanding of the science of carpet, rug and upholstery cleaning. Many operators buy a carpet cleaning machine and a bottle of shampoo off the shelf and start up a business. Their machine has poor suction and a pump capable of very low pressure. At this stage they have no knowledge of:
- The ideal extraction/pressure ratio.
- The Ph level of shampoos and their residual effects on carpet.
- The large efficiency increases by small changes in water temperature.
- Why an all purpose stain remover doesn't work on "real" stains.
- How to clean carpets without over wetting them.
- How to clean carpets without leaving sticky shampoo residue in them causing premature re-soiling.
- The reason why a "one shampoo fits all" cleaner can't clean the many different fibres used in carpet construction.
Our carpet, rug and upholstery cleaning service addresses all of these issues. Our system has great suction, providing extra extraction. Good extraction allows us to operate at higher pump pressures without over wetting the carpet. Our shampoos are exclusive to us and we have several to choose from depending on the level of soiling and the type of carpet we are cleaning.
We have our own hot water system on board which increases the temperature of the water at the jets.
What all this means is - we loosen the dirt with our superior and exclusive pre-spray shampoos and spotters, hit it harder with high pressures and hot steam vapour and then extract more dirt and water than any standard machine. This leaves the carpets cleaner and dryer.
Using this process we can safely assume anything that does not wash out will not wash out. These genuine stains require one of several different stain removal procedures. This is where you really see the You'll Say Wow difference. We have a large range of effective stain specific stain removers. Many were produced by You'll Say Wow for our exclusive use. We regularly remove stains for our clients after they have been told by others "they are permanent."
There is no doubt we have the tools to do a great job but that is not all you need. Even with the best equipment and products, a lazy, impolite or poorly trained operator can still do a bad job. You'll Say Wow understand this and have performance standards that all operators must adhere to.
Quality control is taken very seriously and operators know they will return to a job for no additional charge, as many times as it takes until a satisfactory result is achieved. They know it is in everyone's best interest to do a great job first time. They don't pass their training until they understand this simple client focused philosophy.
The most important difference - our philosophy
It is important to us personally that people who deal with us have a good experience. We have a true customer focus, not just because it makes good long term business sense. Our aim is to provide excellent outcomes and deliver real value for money in a friendly and professional environment.
Most organisations have a margin focus. Their important decisions are affected by money issues. The two quickest ways to increase margin is to decrease the time it takes to do each job or to decrease the expenses used at each job. The result is a quick unsatisfactory job. There are many organisations who operate on this premise. We do up to ten jobs a week after these margin focused operators.
The remaining organisations have a customer focus. Their important decisions are made for the best interest of their clients. These organisations take a long term view of their business and achieve a good result in order to get repeat business and referrals. We have a customer focus but genuinely take it to the highest level.
You'll Say Wow' true customer focus is as much about the experience as it is about the result.
Stains are our specialty!
You'll Say Wow owns exclusive rights to a range of cleaning agents and stain removers that can remove virtually any stains.
- Red Wine
- Make Up
- Red Soil
- Candle Wax
- Pet stains and odours
plus most others!